I am passionate about building client relations utilizing over 20 years of experience working in the banking and mortgage industry. My knowledge spans from various positions held from Collections to REO Claim Processing for companies such as Wells Fargo Bank, GMAC Mortgage, Homecomings Financial and Pacific Trust Bank.
I have been with Del Toro Loan Servicing since 2012 and strive to provide personalized service by doing things the “Right Way” using my strong communication skills, analytical thinking and attention to detail all with a positive outlook.
Leah is a well-deserved recipient of Del Toro’s President’s Award (2013). She creates raving fan clients that contact us REGULARLY to remind us how valuable she is….as if we would forget.
More About Me
I would love to vacation anywhere tropical…..Hawaii, Fiji, Tahiti, Samoa
Books currently reading
My bible & just started God in the Mirror
Romantic comedies like Hitch, Wedding Planner & 50 First Dates
When not working
I enjoy spending time with family and friends making memories whatever that may entail
You’re on Survivor… what one item do you bring with you and why?
Marcelo because I know he would take care of the rest.
How do you describe your role at Del Toro?
I see my role as a key component of loan servicing. Sharing my knowledge in servicing helped facilitate the onboarding process making it a smoother transition into servicing. Documenting the payoff procedures also helped to move that responsibility out of servicing freeing up more time to dedicate to actual servicing & client relations.
What values does Del Toro embody?
Personalized Service and the Right Way because it is evident in everything we do here both internally amongst ourselves and externally with our clients. It feels good to have some consistency and mutual understanding of each other’s roles.
What is it about Del Toro that first drew your interest?
It was an opportunity to do something familiar yet in a new unfamiliar industry. It definitely forced me outside my comfort zone a bit but allowed me to expand my knowledge and grow professionally & personally.
What is your most memorable Del Toro moment?
I would have to say receiving the presidential award has been one of the most memorable to date.
What makes someone a “favorite client”?
A favorite client is someone that is easy to work with and that gets us. There is mutual understanding and respect.