About Del Toro
Prior to starting Del Toro Loan Servicing, Inc. in 2006, Drew Louis and his wife Liz were full-time securities brokers. Wanting to have more control over the outcome of their investments and see them up close eventually caused them to move away from the stock market and focus more on real estate as investors and lenders.
After a few years as real estate lenders and brokers, they decided to focus on the service side of the industry. By 2010, Del Toro was providing document preparation and loan servicing to over 1,000 people, causing business to grow over 20% annually since that time. The reason for the steady growth was due to both the quality of Del Toro clients and the passionate and professional staff.
“We work with lenders and brokers who do things the right way and appreciate a high level of personalized service. We go above and beyond to help them achieve their goals.” – Drew Louis, CEO
Del Toro has a culture that revolves around constant personal and professional development. While others claim to be great, Del Toro promises to be different. Daily, monthly and quarterly meetings are designed to build alignment and promote education, confidence and value. Success is a process. Not an event. It is worked on every day.
Committed to being industry educators, Del Toro organizes and sponsors free seminars featuring industry leading speakers and is currently working on a library of archived articles and videos to feature on this website. Whether via technology or through personal relationships, Del Toro’s commitment is to deliver services in a way that helps clients be more compliant and efficient, resulting in being more profitable.
Our Why
Have you seen those fix and flip shows on tv or seen a few house remodels transform the look and feel of a whole neighborhood?
Have you heard of a small loan turn someone’s dreams into a profitable business that makes a difference to a lot of people? We help make all of that happen…..
Those people who have that creative, entrepreneurial spirit and vision don’t always speak the same language that the institutions or individuals they hope to get funding from do. We become their translators, project managers and cheer leaders. We work with all of the key players to effect clear communication, manage deadlines, and provide transparency. We also bridge any gaps between ancillary players like title and escrow companies, law firms, appraisers, investors etc. We work hard to make sure that people in our circle do things The Right Way and reflect positively on the industry.
We didn’t invent Private Lending, we just made it better.
Our Team
Diana
Diana has a combined 10+ years of experience in loan servicing, administrative and customer service fields. Her previous experience aids in her new role as a Payoff Specialist. She understands that time is of an essence, but she doesn’t let it affect the quality of her work. She loves the teamwork dynamic at Del Toro.del toro
More About Me
Favorite Quote
Not all who wonder are lost
Most Prized Possession
My son (I just love him)
Favorite Films
Set it off
If you had one wish
End World hunger
Word that best describes you
Motivated
Q&A
How do you describe your role at Del Toro?
As a payoff specialist I do my best to provide the best service to our brokers, lenders and borrowers.
What values does Del Toro embody?
The right way is the only way.
What is it about Del Toro that first drew your interest?
The location
What is your most memorable Del Toro moment?
My first day in our morning meeting. We have these every day and this was new to me.
What makes someone a “favorite client”?
Good Communication –Working together to get things done in a timely manner.
Drew
A career as a stock broker brought Drew to California from Chicago in 1990 and led to a position in Private Banking at Wells Fargo. After 15 years and two significant market crashes, he looked for something with more stability.
In 2005, on the same day his wife Liz took leave to have their first child, he resigned his position and together founded what was to become Del Toro Loan Servicing, Inc. Over the years, Drew has developed relationships with some of the best people in the industry. Personally and professionally these clients and vendors have become very important to him.
Recently Drew is in demand as a consultant to investors and brokers and expert witness to law firms.
More About Me
Favorite Vacation
Chilling in a beach chair on the sand at “The Office” in Cabo.
Books currently reading
The Goal by Eliyahu M. Goldratt
Emotional Intelligence 2.0 by Travis Bradberry
Scaling Up by Verne Harnish
Word that best describes you
Driven – sorry for the cliché
Most prized possession
A wall decorated with, and boxes full of, notes and drawings from my kids
Favorite Bands
Steve Miller Band, Eagles, Johnny Cash, Randy Travis, Alan Jackson, Notorious BIG, P Diddy, Jay Z
Hobbies
Shooting Pool, Learning to fly, Watching Action Movies and Crime Dramas
Favorite films
It’s a Wonderful Life, Godfather (I & II), Shawshank, and Fletch
When not working
Trying not to think about work; singing karaoke with my kids and having a cold beer
Favorite Quote
A clever man can solve a problem; a wise man can avoid a problem
If you had one wish
It’s already been granted
You’re on Survivor… what one item do you bring with you and why?
Salsa – it can make just about anything taste better
Q&A
How do you describe your role at Del Toro?
Educator – Helping people with great intentions and dreams do things better and more compliant is very gratifying.
I have no doubt that the rebound in the economy is due to our clients and others like them and the roles they played in cleaning up the REO market and rebuilding beautiful neighborhoods.
What values does Del Toro embody?
Of our 5 Core Values my top two are:
The Right Way – it makes a success feel more deserved and failures easier to take.
Above and Beyond – we have really talented team members; the experience share they bring to an issue adds tremendous value, saving our clients time, money and frustration.
What is your most memorable Del Toro moment?
Every time I discover that a client has similar values to ours. We love clients who want to do things the “Right Way”
What makes someone a “favorite client”?
- a. They want to do things “The Right Way”
- b. Seeing that they treat their clients and vendors with a “We are a Team” attitude
- c. They want to do things “The Right Way”
- d. They understand that $20.00 a month doesn’t go a long way
Enrique
Enrique has close to 30 years’ experience in the Finance and Real Estate industries. He strives for creating / optimizing organizational processes, measurement systems and infrastructure that maximize business results. Thus his role in keeping Del Toro in check and making sure all aspects run smoothly. He has made great contributions to Del Toro in his time here.
He is adept at building long term client relationships with Brokers, Lenders and service providers. He enjoys making sure everyone is well informed so that there are no doubts in place.
Outside of Del Toro, Enrique is an avid San Diego sports fan. That means a lot of sports heartache following the local teams but his fandom never wavers.
More About Me
Favorite Vacation
Snowboarding in Tahoe during the winter – relaxing in a Cabana in Cancun during the Summer.
Most Prized Possession
My family – From my wife to kids to grandkids! And our dogs too.
Favorite Band
Earth, Wind & Fire, Mana, Trio Los Panchos OR Celia Cruz.
Favorite Films
Shawshank Redemption, The Bucket list and any of the Die Hard movies.
Word that best describes you
Just “one” word? That word would have to describe “Gets stuff done!”
Q&A
How do you describe your role at Del Toro?
My official Title is Controller – but I consider myself the Integrator. I love streamlining processes and operations to make things easier for everyone.
What values does Del Toro embody?
The Right Way – Nothing feels better than accomplishing goals – especially the right way.
Passionate/Above & Beyond – When you see teamwork in action to make sure that a client is taken care of.
What is it about Del Toro that first drew your interest?
I was drawn to Del Toro due to my background in Real Estate.
What is your most memorable Del Toro moment?
Getting the first huge project complete. That one that opened up the gates to further the streamlining of the company.
What makes someone a “favorite client”?
A favorite client is one that values a relationship vs a transaction.
Klaudia
Klaudia has over 20 years of experience in the customer service industry. She has worked many different roles as collector, payment processor, loan servicing specialist, sales coordinator and customer service manager.
Klaudia came to Del Toro in 2009 to cover for Liz when she went on maternity leave. It was supposed to be temporary but ended up staying until the end of 2011. Klaudia enjoys working with people and the challenges that come up. She is passionate about providing customer satisfaction. She thrives on learning and finding better ways to accomplish tasks and duties. She enjoys collaborating and being a team player.
More About Me
Book Currently Reading
Crucial Conversations By Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Emotional Intelligence by Travis Bradberry & Jean Graves
Favorite Band
Incubus, Matchbox 20 and Sublime
Favorite Quote
“Only when we are no longer afraid do we begin to live” -Dorothy Thompson
“You are my favorite mommy in the whole wild world of me” – Aiyana Briscoe
Most Prized Possession
The love of my children. Tiani, Jaden and Aiyana
You’re On Survivor – What Item Are Your Bringing And Why
Water – I can’t live with out it!
Most Prized Possession
The love of my children. Tiani, Jaden and Aiyana
Favorite Vacation
Anywhere I am surrounded by nature
Favorite Films
Legends of the Fall
When Not Working
Watching Football, hockey, soccer and hanging out with my kids and friends
Hobbies
Running, hiking, watching my girl play soccer
If you had one wish
Wisdom and happiness for my loved ones
Word that best describes you
Unique
Q&A
How do you describe your role at Del Toro?
To provide the best service and experience for clients
What values does Del Toro embody?
Above and Beyond is the right way and the best way to get things done
What is it about Del Toro that first drew your interest?
At first my friend, but then it was the fun culture, the vision for growth and management valuing everyone’s collaboration
What is your most memorable Del Toro moment?
Coming back after leaving in 2011
Leah
I am passionate about building client relations utilizing over 20 years of experience working in the banking and mortgage industry. My knowledge spans from various positions held from Collections to REO Claim Processing for companies such as Wells Fargo Bank, GMAC Mortgage, Homecomings Financial and Pacific Trust Bank.
I have been with Del Toro Loan Servicing since 2012 and strive to provide personalized service by doing things the “Right Way” using my strong communication skills, analytical thinking and attention to detail all with a positive outlook.
Leah is a well-deserved recipient of Del Toro’s President’s Award (2013). She creates raving fan clients that contact us REGULARLY to remind us how valuable she is….as if we would forget.
More About Me
Favorite Vacation
I would love to vacation anywhere tropical…..Hawaii, Fiji, Tahiti, Samoa
Books currently reading
My bible & just started God in the Mirror
Favorite films
Romantic comedies like Hitch, Wedding Planner & 50 First Dates
When not working
I enjoy spending time with family and friends making memories whatever that may entail
You’re on Survivor… what one item do you bring with you and why?
Marcelo because I know he would take care of the rest.
Q&A
How do you describe your role at Del Toro?
I see my role as a key component of loan servicing. Sharing my knowledge in servicing helped facilitate the onboarding process making it a smoother transition into servicing. Documenting the payoff procedures also helped to move that responsibility out of servicing freeing up more time to dedicate to actual servicing & client relations.
What values does Del Toro embody?
Personalized Service and the Right Way because it is evident in everything we do here both internally amongst ourselves and externally with our clients. It feels good to have some consistency and mutual understanding of each other’s roles.
What is it about Del Toro that first drew your interest?
It was an opportunity to do something familiar yet in a new unfamiliar industry. It definitely forced me outside my comfort zone a bit but allowed me to expand my knowledge and grow professionally & personally.
What is your most memorable Del Toro moment?
I would have to say receiving the presidential award has been one of the most memorable to date.
What makes someone a “favorite client”?
A favorite client is someone that is easy to work with and that gets us. There is mutual understanding and respect.
Liz
Liz obtained her Series 7 Securities License after graduating from the University of California, Riverside. After 5 years with Ameriprise Financial, she took time off to have her first child and while on leave, launched Del Toro with her husband Drew.
A real estate broker also, she has performed most duties over the years and was instrumental in hiring and training much of the staff over the years.
Liz is the perfect complement to the Company’s leadership. Her attention to detail and “do it right the first time attitude” is a big factor in Del Toro’s growth and stability.
More About Me
Favorite Vacation
Europe: I enjoyed being in Paris, soaking in the culture and getting to know the people
Books currently reading
3 big questions for the frantic family
Purpose Driven Life
The Conscious Parent
Word that best describes you
A servant
Most prized possession
Besides my kids, my wedding ring which was Drew’s Grandmother’s
Favorite Bands
Mana and other latin music and of course American Oldies / Classics
Hobbies
Tennis, traveling and seeing family
Favorite films
Commando, Pretty Woman, The Notebook
When not working
Spending time with my immediate and extended family
Favorite Quote
It’s a feeling it’ll go away
If you had one wish
To have my mother and brother healed of illness
You’re on Survivor… what one item do you bring with you and why?
Jesus – who wouldn’t, right?
Q&A
How do you describe your role at Del Toro?
My role has changed a lot after helping found Del Toro. Mostly I like hiring and training the great people we hire. Often I fill in wherever I am needed.
What values does Del Toro embody?
The Right Way and Passionate – they are the only way to do things, the Right Way and with Passion.
What is it about Del Toro that first drew your interest?
The ability to build a business with my husband, Drew.
What is your most memorable Del Toro moment?
Celebrating our 5 year anniversary – what a fun event with great people who helped us get started.
What makes someone a “favorite client”?
Someone who shares our values, is kind and appreciates that we strive to do things The Right Way.
Lizette O .
Liz started at Del Toro as a Receptionist and quickly moved into our Loan Servicing Department. She has 10 years of experience in the customer service field. Her positive attitude and optimistic outlook on life is evident in her conversations with our clients and internal staff. She takes pride and initiative in all aspects of her work, gets the job done the “Right Way” and does it with a friendly attitude.
del toro
More About Me
Favorite Musician
Justin Timberlake
Favorite Vacation
New York City with the family.
Most Prized Possession
My kids
Favorite Quote
What goes around comes around.
When not Working
Love spending time with my family traveling / Making memories.
Q&A
How do you describe your role at Del Toro?
Provide excellent customer service to our clients.
What values does Del Toro embody?
The Right Way- It is the only way to do things.
What is it about Del Toro that first drew your interest?
A new opportunity to learn something new and grow professionally.
What is your most memorable Del Toro moment?
Team hanging out together outside of work celebrating our accomplishments.
What makes someone a “favorite client”?
Someone who is easy to work with.
Tonya
Having only joined Del Toro in 2014 Tonya has done well to prove herself a top performer. She brings 10 years of Loss Mitigation, Foreclosure and Bankruptcy experience our Team. She has an excellent attitude and an engaging personality that clients quickly relate to and appreciate.
Because Tonya has experience in other areas the we specialize in, you may find her drawing loan documents, assisting with customer service or loan modifications – her contribution is versatile and valuable.
More About Me
Word that best describes you
Shy – (Just kidding) Outgoing
Favorite Bands
Beyonce
Favorite film
The Notebook
When not working
Spending quality time with family and friends
You’re on Survivor… what one item do you bring with you and why?
Cell Phone – So I can order food
Q&A
How do you describe your role at Del Toro?
What don’t I do! You name it I can do it! Fully cross trained… Specializing in Default Management!
What values does Del Toro embody?
The Right Way – in an exception based industry where each loan is different and loosely regulated it’s easy at times to do things “the wrong way” to get it off your plate. However, it’s refreshing to work for a company who doesn’t take the easy way out and will take care of any issue The Right Way!
Above and Beyond – Be a stand out company! Think outside the box! Do what you can to go above and beyond your normal job duties.
What is it about Del Toro that first drew your interest?
The environment the culture!
What is your most memorable Del Toro moment?
Each morning meeting is memorable!
Are We A Good Fit?
Our clients help individuals and small businesses. They operate in a way that makes us feel good to be a part of their team. Our clients value and rely on our contributions for success. They understand Del Toro wants to facilitate a smoother, simpler, more compliant transaction, and that doing things the “right way” is the only way.
Potential clients are determined by how well their goals and vision align with Del Toro’s, not by their size or volume of business.
If you identify with our values and would like to learn more about becoming a client of ours, give us a call.
“We take great pride in the brand we are building. We are very proud of the genuine, positive feedback we receive, and know that the people who allow us to feature their comments expect us to treat you the same way”
- Drew Louis, CEO
Based in San Diego, California, Del Toro is a leader in Private Money Loan Management. Since incorporating in 2006, Del Toro has assisted borrowers and lenders on over 5,000 loan transactions and oversees a loan portfolio of $500,000,000.
