Del Toro Loan Servicing, Inc., is not the lender, but rather, the Loan Servicing Company. As such, Del Toro is responsible for enforcing the terms of the Note. If the Note contains provisions for a late fee, Del Toro generally must enforce those provisions, unless the Lender is willing to waive them. That said, circumstances can arise that are beyond the borrower’s control, and Del Toro Loan Servicing is committed to working with borrowers to ensure their satisfaction to the best of Del Toro’s ability. Many factors must be considered in determining whether to waive a late fee including payment history, the amount of money that is late, the amount of remaining principal on the Note, and, perhaps most importantly, the REASON the payment is late (death in the family, hospitalization, unexpected hardship expense, etc.) Del Toro Loan Servicing, Inc., can make no guarantees about waiver of late fees until all of these factors have been considered, and each request is examined on a case-by-case basis.
If we feel there are mitigating circumstances, we can call the lender on your behalf and ask for them to waive the fee, but we cannot make any representation that the lender will agree.
If the expected delinquency is as a result of funds becoming available within the approved payment window, but too late to send by mail and have the funds received by Del Toro Loan Servicing, Inc. prior to the expiration of the grace period, it is possible to make a payment over the telephone. Call Del Toro Loan Servicing, Inc., at 619-474-5400 and ask to speak with one of our Loan Servicing Representatives. Please be advised that there is Del Toro charges a $15.00 processing fee for a telephone payment.
The best option is to enroll in the Borrow Auto Debit Program. You can enroll in that program by visiting our website or calling Del Toro at 619-474-5400, and asking that a link be sent to you via email.