Please review your “Welcome Packet” for instructions and our website for general questions. Anytime you receive requests to make your payments to a new service provider, you are encouraged to call your previous Servicer to confirm the transfer to avoid potential fraud. Questions for our team should be directed to 619-474-5400.
During the 1st 90 days of the transfer, you are not considered late if your payment was received by either servicer within your grace period.
If a loan is secured by California real property containing one-to-four residential units, California law requires the old and new servicing companies to deliver notice to the borrower when the servicing/collection function is transferred and no less than 14 days prior to the first due date with the new Servicer. This is required whether the transaction is subject to RESPA or not.